Return Policy

At Margaret Ellison, we do everything we can to keep our customers satisfied. However, there may be occasions when you wish to return a product. This document clearly explains our return policy.

Conditions for Returns

  • You may only request a return after you have physically received the item.
  • All return shipping costs are entirely the responsibility of the customer, including international shipping costs.
  • Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags still attached.
  • Trying on items is permitted; wearing them is not.
  • Returning products that were intentionally ordered in multiple sizes with the intention of returning part of the order is not permitted.

Return Process

  1. Register your return request by contacting info@margaretellison.com within 14 days of receiving the item.
  2. You will receive the return address of our supplier (located in China).
  3. You must return the item entirely at your own expense, including any shipping or customs costs.
  4. We strongly recommend using a shipping method with track & trace.

Refunds

After the returned item has been received at the return address and the condition of the product has been approved, the purchase amount will be refunded within 14 days via the original payment method.

Liability

  • We are not responsible for lost packages if tracking indicates that the item was delivered to the address provided by the customer.
  • If an incorrect address is provided, this is the responsibility of the customer.
  • Address errors must be reported within 24 hours after placing the order.

Contact

For questions regarding returns, please contact us at info@margaretellison.com